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DEVECTUS Privacy Policy – How We Collect, Use & Protect Your Data

DEVECTUS PRIVACY POLICY & DISCLAIMER

(Last updated 10 May 2025)

1. What we collect

We may collect the following categories of personal information when you interact with any Devectus websites, products or professional services (including—but not limited to—our AI phone‑assistant Donova):

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2. How we collect

We collect personal information:

1. Directly from you – through web forms, proposals, contracts, surveys, support channels, events, recruitment processes and any correspondence with us.

2. Automatically – via cookies, server logs, analytics tools and telemetry embedded in our software.

3. From third parties – such as payment processors, identity providers, public registers or your authorised representatives.

3. Purposes of collectio

We collect, hold, use and disclose personal information to:

  • provide, operate and improve our software, consulting and AI‑enabled services;

  • configure and maintain client environments;

  • process orders, issue invoices and manage accounts;

  • authenticate users and secure our systems;

  • analyse usage, develop new features and train machine‑learning models;

  • communicate service updates, security notices and (where you have consented) marketing material;

  • recruit, onboard and manage personnel;

  • comply with legal, taxation and regulatory obligations; and

  • handle complaints, resolve disputes and enforce our agreements.

4. Disclosure

We collect, hold, use and disclose personal information to:

  • provide, operate and improve our software, consulting and AI‑enabled services;

  • configure and maintain client environments;

  • process orders, issue invoices and manage accounts;

  • authenticate users and secure our systems;

  • analyse usage, develop new features and train machine‑learning models;

  • communicate service updates, security notices and (where you have consented) marketing material;

  • recruit, onboard and manage personnel;

  • comply with legal, taxation and regulatory obligations; and

  • handle complaints, resolve disputes and enforce our agreements.

5. Overseas disclosure

Some service providers are located outside Australia, including in the United States, the European Union and other jurisdictions. Where personal information is transferred overseas we take reasonable steps—such as contractual safeguards and encryption—to ensure the recipient does not breach the APPs.

6. Storage & security

Some service providers are located outside Australia, including in the United States, the European Union and other jurisdictions. Where personal information is transferred overseas we take reasonable steps—such as contractual safeguards and encryption—to ensure the recipient does not breach the APPs.

7. Access & correction

Under the DEVECTUS privacy policy, you may request access to— or the correction of— any personal information we hold about you. Simply email privacy@devectus.com.au with enough detail for us to verify your identity. In line with the DEVECTUS privacy policy and the Australian Privacy Act 1988 (Cth), we will acknowledge your request within 48 hours and respond in full within 30 days, unless a lawful extension applies.

8. Retention & deletion

In line with the DEVECTUS privacy policy, we keep information only for as long as necessary. Unless a longer period is required by law or agreed in writing:

  • Project artefacts are stored for the duration of the engagement plus 12 months.

  • Call recordings and transcripts (for Donova or similar DEVECTUS services) are retained for 90 days.

  • Financial records are retained for seven (7) years to meet regulatory obligations.

When a retention period ends, we follow the DEVECTUS privacy policy procedures to permanently destroy or irreversibly de-identify the data using industry-accepted methods.

9. Direct marketing

Where you have opted in, we may send you information about product upgrades, events or related services. You may opt out at any time by clicking “unsubscribe” in the communication or contacting us at the email above.

10. Cookies & analytics

Our websites and SaaS platforms use first‑ and third‑party cookies and similar technologies to recognise your browser, improve site performance and compile analytics. You can manage cookie preferences in your browser; however, blocking all cookies may impair site functionality.

11. AI & transcript accuracy disclaimer

Under the DEVECTUS privacy policy, all machine-generated outputs—such as speech-to-text transcripts, code suggestions and other AI content—are provided “as is” and may contain errors. These outputs are for general information only and must not be regarded as definitive records or professional advice. DEVECTUS disclaims all liability for any loss or damage arising from reliance on such material.

12. Changes to this policy

We may amend the DEVECTUS privacy policy to reflect updates in law, technology or our operational practices. Any revised version of the DEVECTUS privacy policy will be published on our website and becomes effective immediately upon posting. By continuing to use our services after the update, you acknowledge and accept the amended policy.

13. Contact & complaints

For questions, requests or privacy complaints, please contact:

 

 

Privacy Officer
DEVECTUS Pty Ltd
Level 33, 385 Bourke Street
Melbourne VIC 3000, Australia
Email: privacy@devectus.com.au

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We will investigate and respond to privacy complaints in writing. If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (www.oaic.gov.au).

© 2025 DEVETUS PTY LTD.

 All rights reserved.

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