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DEVECTUS Refund Policy – How We Handle Returns, Credits & Cancellations

Last updated: 17 May 2025

A Legal Disclaimer

The explanations and information contained in the DEVECTUS refund policy are provided for general guidance only and do not constitute legal advice. While the DEVECTUS refund policy outlines our standard approach to returns, credits and cancellations, DEVECTUS Pty Ltd strongly recommends seeking independent legal counsel to ensure your own business policies comply with all relevant legislation, including the Australian Consumer Law (ACL).

Our Refund Policy

DEVECTUS provides digital services and software-as-a-service (SaaS) solutions. As our products are delivered electronically and often involve customised implementation, we generally do not offer refunds once a service has been provisioned, delivered, or accessed.

We are committed to customer satisfaction and will consider refund requests under the following conditions:

  • Technical Issues: If a technical failure on our end prevents access to a service and we are unable to resolve it within a reasonable time.

  • Duplicate Transactions: If you were accidentally charged more than once for the same service.

  • Consumer Law Compliance: If you are entitled to a refund under Australian Consumer Law due to a major failure, misrepresentation, or a service that is not as described or promised.

Trial Period

Many of our services come with a free trial period. We encourage new customers to take advantage of this trial to assess whether the service fits their needs before committing to a paid plan.

Requesting a Refund

If you believe you are eligible for a refund, please submit your request in writing to support@devectus.com.au within 7 days of the issue arising. Your request should include:

  • Your full name or business name

  • Date of purchase

  • A clear description of the issue

  • Any relevant documentation or screenshots

We aim to review and respond to all refund requests within 5 business days.

Contact Us

If you have any questions about the DEVECTUS refund policy, or need clarification on how the DEVECTUS refund policy applies to your purchase, please reach out to us:

Our team is ready to assist you and aims to respond to all enquiries within one business day.

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