Hear how Donova sounds
This is a real example of Donova handling a live call. No wait times. No canned scripts. Just a clear, helpful response.
Donova, your AI receptionist
Answers every call for just A$39/month
Trusted by forward-thinking Australian brands
Your phone line could be working harder
No phone tag. No lost leads. Just one tool that picks up, responds, and keeps your clients moving forward.
Trusted by forward-thinking Australian brands
Never misses a call
Donova answers 24/7
Handles 100 calls at once
No queues for callers
Improves service quality
Callers get helpful responses with tone and detail captured
Secure and simple
Data is fully encrypted and secure
Goes live fast
Typical setup is within seconds
Costs flat A$39/month
No per call fees, usage penalties or extra for integrations
Never misses a call
Donova answers 24/7
Handles 100 calls at once
No queues for callers
Improves service quality
Callers get helpful responses with tone and detail captured
Secure and simple
Data is fully encrypted and secure
Goes live fast
Typical setup is within seconds
Costs flat A$39/month
No per call fees, usage penalties or extra for integrations
24/7 Instant Answer
Picks up within two rings at any hour so you never miss a call.
Human-like Voice
Uses advanced speech synthesis for a warm tone with Australian or other accents.
CRM Sync
Transcribes and sends call details straight to your CRM or inbox for easy follow‑up.
Smart Routing
Sends urgent calls to staff while handling routine queries end‑to‑end.
Language Options
Supports 50+ languages and accents and allows callers to interrupt naturally.
Bookings & Orders
Schedules appointments and manages orders via calendar and e‑commerce tools.
What makes Donova different
Features | Donova | Live answering |
|---|---|---|
Call sentiment analysis | Yes | Usually no |
Trained on business info | Yes | Yes |
Custom integrations | Yes | Usually no |
Languages | 50+ | Usually English only |
CRM integration | Yes | Yes |
Bookings | Yes | Yes |
Availability | 24 hours with no wait time | 24 hours depending on staffing |
Concurrency | 100 calls at once | Limited by available staff |
Cost | Flat A$39/month | Monthly fee + fee based on call volumes |
Popular with businesses that can't miss a call
If your phone rings when you are on the tools, with clients, or after hours, Donova makes sure you do not miss work.
Tradies and field services
Jobs booked while you’re on the tools. Urgent calls routed to the right person.
Clinics and allied health
After-hours bookings and clear intake, sent to your inbox or CRM
Legal and consulting firms
Accurate qualification and contact details captured for fast follow up.
Professional services
Calls answered consistently. Appointments set with clean notes.
Salons and studios
Smooth scheduling, reschedules, and clear policy answers.
Automotive and workshops
Service bookings made. Hours, services, and pricing questions answered.
Retailers and local businesses
Instant answers on hours, location, services, pricing, and policies.
Solo operators and small teams
Every call answered while you work or sleep. No missed leads.
Multilingual and community services
Service in more than 50 languages for inclusive support.
I’ve been using Donova AI for over four months and couldn’t imagine running my business without it. It handles every incoming call, whether it's day or night, weekday or weekend. I never miss a client, even when I'm in meetings or already on a call.
Mehdi S., Falcon Visa
FAQs
Your 7 free days start when Donova goes live after setup. Billing starts on day 8.
Not at all. Donova will be live within seconds after you start your trial. You can provide information about your business during the sign up, or alternatively add the information later through your Donova dashboard.
We set this up for you. Add whatever you can during the sign up process. You can later add more information about your business through the Donova dashboard.
What we ask for (all optional, but makes Donova more accurate):-
Basics: website, short description, service areas, opening hours, languages callers may use
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Services and pricing: core services, typical price ranges, current offers
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How you work: booking rules, when to qualify or pass on, escalation number for urgent calls
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What to say: greeting tone, top questions you get, preferred wording
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What to avoid: topics or phrases to steer clear of
Bullet points are fine. If you want tweaks or additions after go live, you can do so through the Donova dashboard.
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An AI phone assistant is a virtual agent that answers calls, understands what the caller needs, and takes action such as routing the call, booking appointments, or answering common questions. It uses natural language processing (NLP) and machine learning to respond in real time with human-like conversations.
Auto-attendants rely on rigid phone menus like “Press 1 for Sales” or “Press 2 for Support.” Donova’s AI receptionist is more flexible. It understands natural speech in 50+ languages and can route calls based on what the caller actually says, without using a menu system.
Donova is built for businesses that want control without the hassle. It’s easy to tailor to the way your business works, whether you need custom greetings, smart call flows, or unique responses for different types of enquiries. Each call is summarised with key details and sentiment included, giving you better visibility into how calls are handled and how people feel when they reach you.
Unlike many other platforms, Donova is not locked into fixed templates or rigid integration limits. It works with most of the systems you already use and offers more flexibility in how it connects to your tools and workflows.
Setup is especially adaptable and you are not limited to generic settings. If you want, our team can help shape the assistant around your unique needs, including how it captures leads, books appointments, sends updates to your CRM, or follows different paths depending on the type of enquiry. You can also choose how responses are phrased and how call summaries are presented, including the option to include sentiment to guide follow-up.
Donova is also the most affordable AI receptionist with a flat, everything included, price of just A$39/month. Donova does not charge overage or custom integration fees unlike many other AI receptionist services.
Live virtual receptionists are real people who answer calls on your behalf. While that works for some businesses, it often comes with higher costs, limited availability, limited languages and slower response times during busy periods.
Donova is available instantly, all day every day, and can handle multiple calls at once without missing a beat. There is no waiting, no voicemails, and no hourly charges. It gives you consistent service, faster lead capture, and full control over how calls are handled. Summaries are provided after each call, helping you keep track of enquiries and understand the tone and urgency of what was discussed.Yes. Unlike a human receptionist, Donova can manage multiple conversations at once without putting anyone on hold. Whether it’s one caller or fifty, each person gets an instant response.
Yes. Donova supports more than 50 languages and accents. It is ideal for businesses with diverse customer bases. You can also adjust the tone and voice style to suit your brand.
Yes. Donova can transfer calls to your mobile, landline, or team line.
AI virtual receptionists are popular in healthcare, legal services, trades, clinics, retail, and many other industries. Any business that relies on the phone and cannot afford to miss calls can benefit, especially during busy periods or after hours.
Yes. Each call summary includes a sentiment. This gives you more context about the caller’s mindset and helps you decide how to follow up.
Many parts of the system can be adjusted to fit your needs. You can set your own greeting, call flow, response logic, and handover steps. The setup can reflect how you already work, rather than forcing you to adapt to a fixed script. You can customise and tweak your Donova AI receptionist through the Donova dashboard.
Call data is encrypted during transfer and while stored. It is only accessible to authorised systems. Recordings and transcripts are retained for 90 days before being permanently deleted or de-identified using secure methods. Summaries and sentiment are generated using AI and may contain occasional errors. For full details, see our Privacy Policy.
You can cancel your Donova subscription either through the Donova dashboard or by emailing support@devectus.com.au from your signup email.